Faulty Goods
If for any reason you recieve goods that have a fault or are damaged, contact Pad-Up via post or e-mail. Pad-Up require a description of the fault and photographic evidence if there is damage. Upon review of the details the goods will need to be returned before a replacement is issued. Some items will qualify for a replacement without return, this is soley at the discression of Webmettle Ltd (Pad-Up).

Webmettle Ltd (Pad-Up.com) accept product returns within 28 days of receipt provided they are unused, unalterned, unwashed and in their original packing. This does not extend to opened jocks, groin protectors or mouth guards. Customers are entitled to either a refund (excluding shipping costs) or replacment products. The customer is liable for return postage and packaging costs.

Packaging must be returned intact and the unit's box must be covered and kept in new-condition. 

For your returns number and return address please e-mail returns@pad-up.com who will only be too happy to help. 

When returning goods please enclose a copy of your delivery docets and state whether you would like a refund or a replacement.