Q. I'm worried about inputting my credit card details online, how can I trust Pad-Up?A. Some of our customers were reluctant to purchase over the Internet. Pad-up.com don't process payments, indeed we cannot touch the remittance until a freeze period of 5 weeks (WorldPay) or 1 week (PayPal) has elapsed. Worldpay handle the majority of our payments by redirecting you off the Internet to a secure channel and using secure sockets layer (SSL) the payment is processed - see http://www.worldpay.co.uk/ for more information. PayPal is prefered by many of our clients (35%) and is also very secure - see http://www.paypal.com for more information.

Q. When will I receive my order?
A.  We quote delivery times of 5-10 working days. However, on average it takes 2-5 days.

Q. What does PU mean?
A. Polyurethane.

Q. Are the medicine balls pre-filled?
A. Yes they are.

Q. I'm buying for someone else and I'm not sure exactly what to buy, do you offer gift vouchers?
A. Yes

Q. How do I know what size merchandise to purchase?
A. Sizing charts are available on the navigation bars.

Q. Are your products distributed from Ireland or the UK?
A. Products are distributed from one of our UK warehouses.

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